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Purchases:
We do take requests to reserve koi for our customers. If you happen
to see anything you like you are welcome to let us know and ask for
fish to be held
until a pick up or delivery time is arranged. Please
note that fish which are planned on being held longer than 14 days
we ask for a 30% down payment of the total cost. If we hold the fish
requested and you choose not to accept delivery or complete the sale
the 30% is non-refundable as the koi could have been sold during
that time.
Payment:
~All shipments
must be paid in full prior to shipping.
~All
prices will be quoted in Canadian currency.
~All sizes are
approximate.
~$500.00 Minimum
Order required for Air Cargo Transport. There is an
$85.00 shipping and handling charge on orders.
~Box charges are
$10.00 per box.
Shipping by Air Transport:
Koi are double bagged
with oxygen, packed in appropriate sized boxes - clearly marked
"live fish", dropped at the airport 2 hours before flight departure.
Koi are shipped via Air Canada Cargo from Lester B. Pearson Intl
Airport (YYZ) in Toronto, Ontario, Canada to the closest major
airport in your area. Depending on the weather, ice packs may be
required and used. Shipping cost varies from coast to coast; cost is
determined by dimensional weight and distance traveled.
We do not ship fish between July to August due to high temperatures.
Warranty Limitations:
All Koi must be picked up from the airport within 3 hours of the
flight arrival. We do guarantee our koi on purchases for a period of
72 hrs. If any problems arise please contact us within this time
frame for the warranty to take effect. We must hear from you at the
airport once your shipment has been received to let us know the fish
arrived safe and unharmed. If not notified, Vandermeer Nursery Ltd.
will not be held liable for damages. If a koi arrives and is not
alive, so long as the box has
not been
crushed and/or punctured and/or wet, we will reimburse the monitory
value of the loss not including shipping amount. We will
require a photograph of the damages before reimbursement takes
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