Guarantee & Return Policy

Unsure if your plant is dead, dying, or just struggling? We want to help — before it’s too late. In many cases, we can help you get things back on track.

We recommend emailing us at info@vandermeernursery.com with:

• Clear photos of the plant and its location
• A brief description of where it’s planted (indoor/outdoor, how much sun/shade, relation to windows if indoor, in-ground or container)
• How it’s been cared for (watering, fertilizer, etc.)
• Any signs of damage, pests, or changes you’ve noticed

This gives our senior staff time to review and discuss more complex issues so we can support you more effectively. Your success in the garden is important to us!

Here at Vandermeer’s, our priority is your success! We know that healthier plants lead to happier gardens and we want every plant you take home to thrive.

Sometimes, even with the best care, a plant just doesn’t make it and we understand how disappointing that can be. Our Hardy Plant Guarantee is here to give you peace of mind and a little extra support when things don’t go as planned.

Returns under our guarantee policy are accepted between June 1st and September 30th of the applicable year. Plants outside of this window may be in dormancy and therefore would not be accepted for store credit. They should be left in the ground and can be returned in the following season if the guarantee period is still valid.

In the unfortunate event that one of your guaranteed plants dies:

1. Bring the dead plant including the root system, to the customer service desk.
2. Proof of purchase is required, so please bring your receipt. (If you provided your phone number at the time of purchase, we have your receipt saved!)
3. We'll issue a store credit for the amount you paid at the time of purchase. You can use this credit toward anything in the store — so if you’d rather try something new, you’re welcome to choose a different plant. If the same variety is available and you’d like to replace it, the credit can be applied to that as well.

Please note: If the plant was purchased on sale, the guarantee covers the price you paid at the time of purchase. A price difference may apply if the replacement is no longer discounted or if there has been a price change between seasons.

Annuals, vegetable plants, hanging baskets, tropical water plants, packaged bulbs, seeds, live insect control products, and fish are not guaranteed.

Due to the nature of living products and our climate, we cannot guarantee:

1. Plants that have been planted in raised containers or pots
2. Plants that have not been removed from their original containers
3. Plants damaged by frost or cold
4. Death beyond our control, such as improper planting or pruning, over- or under-watering, animal damage, and airborne insects or diseases

Sometimes, even with the best intentions, a plant or product just isn’t the right fit — and that’s okay. Our return policy is here to give you the flexibility to make sure your garden, home, or project turns out just the way you envisioned.

The following items are final sale and cannot be returned:

1. All items or plants purchased at a 50% discount or greater
2. Any plants that have been treated with home remedies, such as baking soda, neem oil, dish soap, vinegar, milk, etc.
3. Custom cut-to-size items such as pond liner, underlay, or hoses
4. Live insect control products such as nematodes, ladybugs, bees, and praying mantis
5. Live fish
6. Sod (If you have an issue with your sod, please contact us within 24 hours of your purchase.)

1. Bring the qualifying item (in original condition) to the customer service desk.
2. Proof of purchase is required, so please bring your receipt. (If you provided your phone number at the time of purchase, we have your receipt saved!)
3. We'll issue a either a refund or store credit for the amount you paid at the time of purchase, depending on the item and return window.